JBF’s Collectibles Community

More information about JBF’s Collectibles Community, earning and redeeming points and more privileges.

What is JBF's Collectibles Community?

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JBF’s Collectibles Community is the loyalty program of JBF Toys and Trains. We’ve created a special way to show our appreciation for our customers’ passion and loyalty. As a member of JBF’s Collectibles Community, customers unlock exclusive privileges and start earning Loyalty Points on their favorite LEGO® sets, brick- and model building kits, and model trains. Anyone can, at no additional cost, become a Member of JBF’s Collectibles Community and earn Loyalty Points.

What to do if I already have an account at JBF Toys and Trains?

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If you have already created an account at JBF Toys and Trains, you are automatically a Member of the Loyalty Programme and can start earning Loyalty Points. You can unlock even more rewards by sharing more personal details like your birthday and always enjoy an exclusive 5% discount on all NEW LEGO® sets!

How do I earn Loyalty Points?

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Once you become a member of JBF’s Collectibles Community, there are several ways to earn Loyalty Points. By creating an account, following us on Instagram and/or Facebook, but also with every order in our webshop (1 point for 1 Euro spent). Make sure you are logged into your account on our webshop before placing your order, this way you will earn Loyalty Points. You can earn Loyalty Points directly.

Where can I see how many Loyalty Points I have earned?

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You can view your Loyalty Points on your account page under “Points & Rewards” when you are logged in.

Where can I view the history of my received Loyalty Points?

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You can view this under “Recent activities” at the bottom of your account page where you can view your Loyalty Points.

How many levels does JBF's Collectibles Community have?

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JBF’s Collectibles Community currently exists of 1 level (Silver), based on your order value. More levels to offer more exclusive benefits will be added in the near future.

What are the benefits of JBF's Collectibles Community?

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JBF’s Collectibles Community offers many benefits. For example:

  • You will be the first to know about new product launches via our email newsletters.
  • As a member of JBF’s Collectibles Community, you’ll start earning Loyalty Points on your favourite LEGO® sets, brick- and model building kits, and model trains (1 point for 1 Euro spent), which can be redeemed for discounts (100 points = 1 Euro  discount).
  • Plus, by sharing personal details like your birthday you will ALWAYS enjoy an exclusive 5% discount on all NEW LEGO® sets!

Discover all benefits of JBF’s Collectibles Community.

How to leave JBF's Collectibles Community?

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If you want to leave JBF’s Collectibles Community, please email us at contact@jbf.done-team.com, after which we will close your account. Please note that your account will be completely deleted and you will lose all your earned Loyalty Points. This means you will no longer be able to receive rewards.

What if I want to become a member of JBF's Collectibles Community again?

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You can easily become a Loyalty Member again by creating a new account. Your Loyalty Points will start at 100 again when creating a new account.

How to become a member of JBF's Collectibles Community?

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Create an account easily at no additional cost to become a Member of JBF’s Collectibles Community. After completing this step, you will be an instant Member of JBF’s Collectibles Community. Remember that you can unlock even more rewards by sharing more personal details like your birthday to always enjoy an exclusive 5% discount on all NEW LEGO® sets!

If I subscribe to your emails, does that mean I have also subscribed to JBF's Collectibles Community?

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When you subscribe to our emails, you are not automatically a Member of JBF’s Collectibles Community. Should you wish to become a Member of JBF’s Collectibles Community, easily create an account.

If I join JBF's Collectibles Community will I automatically receive emails from JBF Toys and Trains?

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Yes! When you register, you’ll automatically be subscribed to our exciting newsletters for LEGO® and Model Trains. You can easily change your preferred subscriptions later!

How long does it take before new Loyalty Points are visible on my account?

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New Loyalty Points are automatically added to your account after purchase.

Can I merge accounts to combine Loyalty Points?

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Unfortunately, we cannot merge accounts, so we cannot transfer your Loyalty Points to another account. Please make sure you are logged in with the same email address before completing your order.

How can I redeem my Loyalty Points?

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You can redeem your Loyalty Points by converting them into discount coupons on your account page under “My Rewards / Coupons”. After adding your favourite product(s) to your basket, you can add your coupon code. Make sure you are logged into your account.

I created an account, but I did not receive 5% discount on new LEGO® yet?

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You will ALWAYS receive 5% discount on new LEGO® if you share personal details like your birthday. You can fill out more personal details in your account under “Account Details”. Note that in order to prevent fraud you can only fill out your birthday once! If you have made a mistake, please send an email to contact@jbf.done-team.com

Can my Loyalty Points expire?

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Your Loyalty Points do not expire.